Is Your Staffing Company a Vendor or a Partner?
May 21, 2010 § Leave a comment
Temporary Staffing companies provide their customers with a product that, as much as we try, is not always exactly what the customer needs. This is the major difference between providing widgets to a company and providing contingent labor. If we manufactured widgets for our customers, we could determine the exact specifications that are needed such as size and dimension. We can make it from plastic or metal. We can paint it green or blue. You tell me what you want, and I will manufacture a widget to fit your exact requirements.
Unfortunately, in staffing, it isn’t that easy. Sometimes, it is because the customer doesn’t know exactly what they need or want. Sometimes the Team Member successfully misrepresents themselves only to have their difficiencies revealed down the road. And there are times when the Staffing Company finds the person with all of the technical skills, employment history, certifications, education and recommendations that are required by the Customer but they seem to be missing that X factor.
When buying Widgets, you need a Vendor. When buying talent, you need a Partner. I looked up the definition of partner in the Merriam Webster dictionary. The first definition states that a partner is “one who shares”. A Partner is someone who shares in the responsibility of facing a challenge or meeting a goal. There is a vested interest in the success of the business or project. They are willing to do what is necessary to insure that the needs of the business are met. They become a Partner.
In Staffing, your Partners will be the people in the local branch of your Staffing Company. The big nationwide, household names mean nothing if the local branch acts like a Vendor and not a partner. Get to know the staff at your local Staffing Partner. Invite them to tour your site. Let them buy you lunch. The more they get to know you, your staff and your business, the more successful they will be in making your business grow.
Remember, you need Partners – not Vendors.